In the dynamic landscape of healthcare, staffing hard-to-fill roles present a significant challenge for many organizations, especially among significant talent shortages within the industry. The client, part of a prominent healthcare delivery system, faced growing demand for front- and back-office staff but lacked success filling these roles internally. Without adequate staff, healthcare organizations face lower patient satisfaction, lower provider satisfaction, and poorer patient outcomes. Understanding the magnitude of the situation, the client partnered with Medix, a leading healthcare staffing firm to address the network’s staffing hurdles to ensure continued, high-quality service for the communities they serve.
About the Client
- Top healthcare system based in the southwest
- High quality, multispeciality healthcare provider
The Challenge
The client faced significant staffing challenges for front office (Medical Assistants) and back office (Patient Services Representatives) staff across their network of health systems. Unsuccessful internal recruitment, combined with high turnover, a requirement for high-quality candidates, and an expanding network created an ever-increasing demand for talent. Without a dedicated partner, the client ran the risk of burnout among current employees, declining patient satisfaction, and the inability to provide premium patient support.
The Solution
The client partnered with Medix, a leading healthcare staffing firm with decades of industry experience, and a large, highly-qualified candidate pool that met the compensation needs of their hiring strategy.
The client chose Medix for these reasons:
- Certification with The Joint Commission
- Attention to detail and connection in sourcing quality candidates
- Specialization in temporary, temp-to-hire, and permanent staffing solutions
- A true partnership, based on open and transparent communication and time spent understanding the client’s unique needs
The Results
42% Conversion Rate to Full Time Employees
- Temp-To-Perm Staffing Approach: Unlike other agencies that offer direct hires or per diem, temporary staffing models, Medix offers a temp-to-hire model unique to the healthcare industry. This approach allowed the client to assess candidates’ performance and fit within the organization before making permanent hiring decisions, plus created a pool of eligible candidates to proactively anticipate future openings on their team.
- High Retention Rates: Detailed statistics on hires and conversions show that since 2020, 46% of Medix’s front office talent and 40% of back office talent were brought on permanently. Further, 42% of all positions fulfilled by Medix across the organization have been converted from temporary placements to full-time staff at the client, adding 65+ employees to their internal team.
“Hands down, 100%, I would recommend Medix. The attention to detail put into sourcing candidates, the time spent understanding the needs of the client, and the customer service from my account manager are second to none. The full circle of support that we get with Medix is something we just don’t get from other agencies.” – HR Director
Ready to learn more about Medix’s allied staffing and tell us about your needs? Contact our experts today.
