When a leading healthcare solutions provider faced a critical staffing shortage to support their rapidly expanding client base, they turned to Medix for a solution. Limited to a local talent pool, the client struggled to find the necessary skilled individuals to meet their urgent needs. Medix proposed a new approach: a flexible, remote workforce that would tap into top talent from across the country.
About the Client
- Provides comprehensive healthcare solutions that enhance overall well-being, simplify processes, and reduce costs.
- Serves a national base of payers and providers.
- Headquartered in the northeast
The Challenge
The client took on new, large-scale health plan clients and needed to ramp up their staff size to support their needs. Each health plan client required its own designated staff. At the start of this undertaking, the client was focused on only employing talent living within a certain geographic market. This presented a challenge. They were competing with other local organizations, and the market simply did not contain the volume of talent needed to address the work at hand.
The Solution
Rather than sticking to the confines of one market, Medix proposed employing a flexible, remote workforce. This would allow Medix to identify top talent in untapped markets across the country. To meet the client’s desired volume and project timelines, Medix conducted recurring onboarding classes, targeted to prepare 40 to 60 individuals with the necessary customer service capabilities every 3 weeks. These individuals all had health plan experience, an attribute that the client had established as critical to the success of the project.
The Results
Medix was able to keep pace with the aggressive training schedule for the client’s ramp. To date, Medix has recruited over 400 skilled talent to the client, allowing them to provide a high level of service to their new health plan clients. As we look ahead, the client remains a valued partner, requiring assistance as additional new clients are added and throughout the annual enrollment period.
Is your organization facing a talent shortage that’s hindering your growth? Let Medix be your solution. Our proven approach to customized workforce solutions can provide you with the skilled professionals you need, wherever they may be. Contact us today to learn how we can help your business overcome staffing challenges and achieve your goals.
