How Your DSO Can Reduce Revenue Cycle Staff Turnover

A recent survey by CWH Advisors and CareCredit revealed that nearly two-thirds of healthcare providers struggle with staffing shortages in their revenue cycle departments. While finding and hiring the right staff is critical, retaining employees is equally important. High turnover leads to significant costs—often tens of thousands of dollars per employee—and frequent rehiring from a limited talent pool. Additionally, the loss of revenue cycle staff can disrupt collections and impact revenue flow.

Why Partner With a Specialized Staffing Agency?

Have you considered working with a specialized revenue cycle staffing agency? A strategic staffing partner does more than just fill positions—they ensure long-term employee retention. The right agency employs unique approaches and technologies to identify candidates who not only possess the necessary skills but also align with your organization’s culture. This cultural fit is key to fostering lasting employer-employee relationships.

Matching Candidates with Your Organization’s Culture

Successful hiring extends beyond skills and experience—it involves aligning a candidate’s personality and soft skills with your DSO’s work environment. For example:

• If your organization thrives in a fast-paced, energetic, and open-office setting, you need high-energy candidates.
• If adaptability and scalability are priorities, an agile candidate is an ideal match.

When these elements align, new hires integrate seamlessly, contribute effectively, and remain with your organization longer.

Medix has a Proven Recruitment Process

At Medix, we leverage a structured, technology-driven recruitment process to connect clients with top revenue cycle talent, including billers, credentialing specialists, and managers. Our process includes:

1. Planning: We design a custom recruitment strategy using labor market data. 
2. Sourcing: We tap into our extensive network of revenue cycle professionals. 
3. Selecting: We rigorously screen and match candidates to your specific needs. 
4. Onboarding: We ensure a smooth and efficient onboarding experience. 
5. Retaining: We focus on engagement, feedback, learning, and training to enhance retention.

Leveraging MyPrint Technology

Our recruitment process is enhanced by MyPrint, a proprietary soft skills assessment tool that evaluates 13 personality traits, 11 motivations, and 11 workplace-specific behaviors. Each candidate completes a MyPrint assessment, generating a comprehensive profile that is then compared with your organization’s culture and ideal candidate traits. This ensures that only the most well-matched candidates advance to the interview stage, leading to stronger, long-term hires.

What are the Benefits of Partnering with Medix? 

By integrating MyPrint technology into our recruitment process, we have successfully reduced new hire turnover by nearly 70% year-over-year. Additional benefits include:

• Reduced Turnover Costs: Lower expenses associated with frequent replacements.
• Lower Recruiting Costs: Save resources by minimizing the need for continuous hiring.
• Enhanced Efficiency: Spend less time recruiting and more time focusing on your core business.
• Operational Stability: Maintain uninterrupted daily operations with a steady workforce.
• Consistent Revenue Stream: Ensure seamless revenue collections with a reliable team.

Partnering with Medix means gaining a dedicated extension of your HR and recruiting teams. We work closely with your organization to understand your unique needs, optimize talent acquisition strategies, and build a robust revenue cycle workforce. Whether managing claims or expanding your business, trust Medix to provide the right talent at the right time.

To learn more about the benefits of partnering with a staffing agency like Medix. If you would like to discuss your DSO’s revenue cycle staffing needs and how you can reduce turnover, contact us today.