Innovative Staffing Solutions for Common Epic EHR Support Needs

Your Epic EHR system is only as efficient and impactful as the support staff behind it. Ultimately, it’s their training, responsiveness, and interactions with clinicians that dictate the return on perhaps your organization’s biggest technology investment.

Common Epic EHR Support Needs

1) Aligning with Organizational Growth: If your healthcare organization has growth plans related to mergers and acquisitions, new construction, and/or increased patient volume, it is crucial to consider how to scale Epic and the resources it will require. Resources will vary based on the number of new Epic connections that need to be established.

2) Providing Ongoing Training: Training doesn’t end at the go-live date. It should be ongoing, including regular training sessions to boost efficiencies and training related to major enhancements. It’s critical to strike the right balance; KLAS typically recommends seven hours of onboarding training and 2-4 hours of annual training per provider.

3) Running a Help Desk: Operating an Epic EHR help desk requires comprehensive support to address user queries, troubleshoot technical issues, and ensure uninterrupted system functionality. Skilled support teams are essential to providing timely assistance and maintaining a responsive environment.

4) Optimizing and Upgrading: Epic optimization requires dedicated, certified staff for continuous improvement. Expert guidance in customization, module upgrades, and workflow optimization is crucial. Ongoing optimization ensures that the EHR aligns with evolving healthcare needs, enhancing overall performance for improved patient care and organizational success.

5) Maximizing Clinician Satisfaction: With Epic comes extensive change management and support. To ensure a high level of adoption and end-user satisfaction, it’s critical to offer exceptional support. This requires certified staff to collect feedback from clinicians, empathize with users, and enhance workflows and other elements to suit their preferences.

6) Achieving Epic Quality Goals: Assuming you have Epic quality goals, you will need sufficient support to achieve them. Epic’s Gold Star program, for example, requires substantial optimization to achieve 10 gold stars, signifying excellence in implementation, utilization, and continuous adherence to best practices.

Medix Technology’s Innovative Staffing Solutions for Epic EHR Support Needs

Medix Technology is a trusted Epic EHR staffing partner, boasting approximately 20 years of experience working on Epic implementations and support efforts at hospitals and health systems nationwide. We have perfected two innovative staffing solutions along the way:

What is MedixDirect?

MedixDirect builds new talent pools by identifying non-Epic certified talent from your local market with high potential for success on an Epic project. We pay to have them certified and place them at your organization at a fraction of the cost of traditional consultants. If they prove to be a good fit for your support team, you can convert them to full-time employment at no additional cost.

What is MedixFlex? 

With MedixFlex, you can subscribe to Epic-certified talent when needed, based on optimization and support demand, for any type of project or ongoing initiative. This service allows you to “flex” your staffing needs up and down as required.

These solutions, especially when used in concert, offer measurable cost efficiency and flexibility. You’ll receive certified and qualified specialists, including application analysts, curriculum designers, principal trainers, project managers, and other support and training staff, right when you need them—all while maintaining the highest level of support.

Discover how MedixDirect and MedixFlex can address your most common and critical Epic EHR support needs. Contact us today.